Frequently Asked Questions (FAQ)
Q: What kind of payment options do we offer ?
Please take note that we do not accept CREDIT CARD for any transcation in BIG BOY TOYS
METHOD 1: DEBIT CARD
- Online payment via MOLPay (Any Malaysia Debit Card only).
METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to WOON PENG YEW, please find our bank account information below:
Account No: 108020100080
Account Name: WOON PENG YEW
After bank-in, please email us the scanned copy of the payment slip with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
Q: How secure is shopping with us ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than <
>. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
* SSL available only if you make payment through our payment gateway like MolPay.
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to BIG BOY TOYS but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at email@example.com for technical assistance.
Q: I have a user account with BIG BOY TOYS but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with BIG BOY TOYS. The password will be sent automatically to the registered email address.
Q: I have a user account with BIG BOY TOYS , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from BIG BOY TOYS without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know BIG BOY TOYS latest news and promotions ?
Just subscribe to our newsletter, which we published quarterly, Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at firstname.lastname@example.org with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from BIG BOY TOYS . What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that BIG BOY TOYS has received your orders and will process it as soon as possible.
Order Processed: This email confirms BIG BOY TOYS has processed your order.
Order Shipped: This email confirms that BIG BOY TOYS has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the Return Policy for more information on this.
Q: I can't find a particular product/item I want from BIG BOY TOYS online store, what can I do ?
Kindly contact us at enquiry.pydt@Gmail.com or call us at 012-4912771 for further enquiries. We will try our best to assist you or recommend you an alternative.